Last Update: Feb 13 2024
Please read the following terms of service agreement carefully, you agree to be bound by the terms and all terms incorporated herein by reference. It is the responsibility of the user ("User", "Users", "Customer", "Customers", "you"), or potential User to read the terms and conditions before proceeding to use our software or services.
We reserve the right to change these Terms of Service from without notice to you. The User acknowledge and agree that it is his responsibility to review this terms of service periodically and to be aware of any modifications. Customer continued use of any of our software or service after such modifications will constitute Customer acknowledgment of the modified and agreement to abide and be bound by the modified Terms of Service.
1.If your pet is found to have external parasites during admitting or the stay, a treatment will be administered at an additional cost.
2.Owner agrees that ACW Lodge will not be responsible or liable for any injuries, harm, damages, losses of any type whatsoever caused by an airborne virus, including but not limited to canine influenza virus and tracheobronchitis ("Kennel cough"). Please know that ACW Lodge has taken all necessary steps to minimize the occurrence of airborne illnesses.
3.Owner further understands that ACW Lodge cannot be responsible for any items lost or destroyed by their pet.Medication
4.In order to keep up with our care standards, an administration fee will be charged for each medication per administration. Should charges exceed $16 a day, the guest will be deemed a "Special Needs Guest", please see policy below. All medications must be labeled and in the original containers (NO EXCEPTIONS). If you did not provide the original bottles, we will re-fill the medication, if available here at an additional charge.
Any medication that must be administered to your pet by ACW Lodge, will have an additional cost of $2 for each time it is administered.
5.In order for dogs to participate in Playgroup during a boarding or day care stay, the pet must be well socialized, outgoing and friendly with other pets and not food or toy protective. All participants must be spayed or neutered or, if unaltered, under 6 months old and in good physical condition. Owner must show proof of rabies, DAPP, bordetella and influenza H3N2 & H3N8 vaccinations and a current negative fecal exam (within the year) AND have had a physical exam at ACW Lodge in the last 12 months.
5.a.I, the owner, understand the risks involved in my pet participating in Playgroup and assume responsibility for my pet’s actions in said activity. This includes but is not limited to financial responsibility for the medical care required by another member of Playgroup, if an injury was clearly caused by my pet. Owner further agrees that ACW Lodge will not be held in any way responsible or liable for injuries, harm or damages sustained by my pet or any other participant.
5.b.I further understand and agree that in admitting my dog to Playgroup, ACW Lodge has relied on my representation of my pet and my statements indicating that my dog is in good health and has not harmed or shown aggressive or threatening behavior towards any person or other animals.
5.c.I further understand and agree that any problem that may develop with my dog will be handled at the sole discretion of ACW Lodge’s staff. By signing this agreement, I grant my permission for emergency veterinary care at the discretion of a veterinarian appointed by ACW Lodge, and agree to assume full financial responsibility for any and all expenses involved. In non-emergencies, ACW Lodge will first attempt to obtain my consent prior to providing veterinary care for my pet. I shall assume full financial responsibility for any and all expenses required. ACW Lodge reserves the right to dismiss my pet from Playgroup on a particular occasion or permanently.Special Needs Guest
6.We understand that not all guests are yound and spirited and may require special care attention. Our staff is well trained in the care and needs that these, often senior pets, may need and are happy to accommodate them. Pets that are deemed "Special Needs Guests" by the staff at ACW Lodge will incur an additional $16 per day fee. The criteria includes but is not limited to guests that are diabetic, have mobility limitations, require daily use of potty pads and/or sanitary baths to keep up with their cleanliness, or a large amount of medicatios administered.
7.Reservations must be cancelled at least 3 days prior to the scheduled arrival date for a no-penalty cancellation. For reservations cancelled outside of this period, 50% of the total reservation cost will be charged to the card on file or card presented as a guarantee for the reservation. For clients who "No Show", 100% of the reservation cost will be charged to the card on file or card presented as a guarantee for the reservation.
7.1.When reservation is cancelled 3 days prior to check-in and confirmation has not been paid, cancellation is free of charge.
7.2.When reservation is cancelled 3 days prior to check-in and confirmation has already been paid, cancellation is free of charge and previous confirmation payment is refunded.
7.3.When reservation is cancelled within 2 days prior to check-in and confirmation has not been paid, penalty charge will be applied during cancellation.
7.4.When reservation is cancelled within 2 days prior to check-in and confirmation has already been paid, penalty charge will be applied during cancellation depending on the following cases:
7.4.1.Confirmation payment is greater than penalty charge: the penalty charge will be fully deducted from previous payment. Remaining amount will be refunded.
7.4.2.Confirmation payment is equal to penalty charge: the penalty charge will be fully deducted from previous payment.
7.4.3.Confirmation payment is less than penalty charge: the penalty charge will be partially deducted from previous payment. Remaining penalty amount will be charged during cancellation.
8.Bookings that include any one day inside the following timeframes will be considered a Holiday Booking and will require a MINIMUM OF 3 NIGHTS. Unfortunately, we cannot accept shorter reservations during these timeframes.
Spring Break | March 10th-20th, 2024
Memorial Day | May 26th- 29th, 2024
Independence Day | June 30th - July 9th, 2024
Labor Day | September 1st -5th, 2024
Thanksgiving | November 17th -27th, 2024
Christmas & New Year Day | December 25th, 2024 - January 8th 2025
9.The ACW Lodge is happy to be able to offer our clients the ability to board their furry family members within a medical facility. Due to this fact, we put forth great effort to notice even small changes while your pet is with us. Often our staff will find minor irritations or illnesses such as ear and skin infections. We prefer to start treatment right away, but these minor issues COULD wait for your return. If one of these minor conditions is noticed by our staff, we will make an attempt to reach you, if we were unsuccessful and had to leave a message, during check-in process you will be able to let us know how you would like for us to proceed including the following options:
* Give permission for the staff at ACW Lodge to proceed with any diagnostic testing and treatment recommended by their veterinarian. You understand that you will be responsible for your pet's medical bill.
* Do not treat until hearing back from you. (you understand that if the condition worsens and the doctors at ACW Lodge deem treatment necessary, your pet will be treated at your expense, see major illnesses).Major Concerns
10.There are times pets become ill while boarding and require immediate medical care. In the event that my pet becomes ill and requires immediate medical attention during his/her stay, the staff at ACW Lodge will make every effort to contact me prior to treatment. If contact cannot be made, I understand that necessary steps will be taken to treat my pet, and I agree to be financially responsible for the cost of medical treatment.Emergencies
11.In the event that my pet exhibited signs of a life-threatening condition while boarding, I authorize the staff at ACW Lodge to initiate diagnostics and treatment that could save my pets life and understand I will be financially responsible for the cost of treatments. I further authorize the staff at ACW Lodge to transfer my pet to an emergency hospital at their discretion and make medical decisions on my behalf.
*In the event that my pet requires medical or surgical treatments, I understand that the change in the level of care and monitoring will require hospitalization fees rather than boarding fees.Boarding vs. Hospitalization
12.Not every pet is a candidate for boarding. Boarding guests MUST be able to walk, eat and drink without assistance from the staff. ACW Lodge reserves the right to, at any point during the stay, require that a pet is hospitalized when, in our professional opinion, the pet will not thrive in the boarding environment. Owners understand they will be responsible for all fees related to hospitalization.
You will be required to provide some emergency information such as:
- Emergency Phone
- Emergency Email AddressInformation Correction
You are responsible for submitting accurate and complete information to us, and timely updating us if it changes. You may contact us to request that we correct any inaccurate or incomplete data.